Privacy Policy

Please take a moment to read our Privacy Policy as it describes what happens to your personal information that is collected via each of the websites operated by All Office and Business or Office Brands as the case may be.

1. How we collect your personal information

We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. We may collect the personal information you directly give us through some of the following means:

  1. when you make an inquiry or order in relation to goods or services through the Website;
  2. in administering and performing any contracts with service providers;
  3. when you contact us via telephone or facsimile;
  4. from correspondence (whether in writing or electronically);
  5. when administering any of our services; and
  6. as otherwise required to manage our business.

However, in certain cases we may collect personal information from publically available sources and third parties, such as suppliers, contractors, our clients and business partners.

If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.

2. Types of personal information we collect

The type of personal information that we may collect can include (but is not limited to), your name, postal address, email address, phone numbers and billing information. Where you do not wish to provide us with your personal information, we may not be able to provide you with requested goods or services.

3. Our purposes for handling your personal information

As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances.

We collect, hold, use and disclose personal information to:

  1. offer and provide you with our goods and services;
  2. manage and administer those goods and services, including account keeping procedures;
  3. communicate with you;
  4. comply with our legal and regulatory obligations; and
  5. otherwise to manage and improve our business and deliver better web content services for you.

We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure.

As at the date of this Privacy Policy, we will not share your personal information with any third parties. If in future we do propose to disclose personal information, we may disclose personal information to third parties such as our suppliers, organisations that provide us with technical and support services, or our professional advisors, where permitted by the Privacy Act and with your express written permission.. If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.

4. Protection of personal information

We will hold personal information as either secure physical records, electronically on our intranet system, and in some cases, as records on third party servers or in cloud storage facilities operated by our cloud service provider.

We maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information.

We further protect personal information by restricting access to personal information to only those who need access to the personal information to do their job. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information.

We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.

5. Direct marketing

Like most businesses, marketing is important to our continued success. We believe we have a unique range of products and services that we provide to customers at a high standard. We may provide you with information about new products, services and promotions either from us, or from third parties which may be of interest to you.

We may disclose your personal information to our third party marketing suppliers solely for marketing purposes in connection with our business. Where we intend to disclose information for any other related marketing purpose, we will only do so with your consent.

You may opt out at any time if you no longer wish to receive commercial messages from us.

6. Google Analytics

We may use the services and information available from Google AdWords and analytics to identify specific machines in order to collect aggregate information on how visitors are experiencing the Website. This information will help to better adapt the Website to suit personal requirements. The services and information available from Google Analytics do not permit any reference to a specific individual nor will it be connected to personal information that we collect. You can set preferences for how Google advertises to you using the Google Ad Preferences page

7. Accessing and correcting your personal information

You may contact our All Office and Business to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information we hold about you. We are not obliged to correct any of your personal information if we do not agree that it requires correction and may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.

We will respond to all requests for access to or correction of personal information within a reasonable time.

8. Resolving personal information concerns

If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, please contact All Office and Business at:

Shop 17 Park Beach Homebase
242 Pacific Highway
Coffs Harbour, NSW 2450

We take all complaints seriously, and will respond to your complaint within a reasonable period.

If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner: Office of the Australian Information Commissioner

GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992

9. Changes

We reserve the right to change the terms of this Privacy Policy from time to time, without notice to you.

The last update to this document was 16 March 2021